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Resume

Lenovo

Nov. 2022 - Present

Global Product Manager

•    Led a cross-functional team of up to 20 SMEs to strategize, develop, and execute five service products, projected to yield $300M+ in revenue over three years
•    Pioneered the industry’s first Reduced Carbon Transport service offering for Fortune 500 companies, delivering a sustainable and expedited method for shipping IT equipment, which garnered 300M+ news impressions upon launch
•    Utilized technical background to spearhead the expansion of Lenovo’s Battery Warranty service, leading to an industry best attach rate
•    Leveraged video production skills to craft a Product Management training curriculum, enhancing the effectiveness of the new hire onboarding process
•    Create world’s first CO2 offset repair program, estimated to generate $120M in revenue over three years
•    Overhaul Lenovo’s in-house service sales tool to drive improved time to quote and industry best attach rate across all server-based services
•    Sponsor and mentor university students for their senior capstone project, which involves the design of a Fitbit-style application aimed at inspiring consumers to reduce their carbon footprint

Jan. 2021 - Oct. 2022

North America Quality Program Manager 

•    Collaborated with software engineering to develop quality management system utilized by 1000+ Lenovo employees, leading to a 30% reduction in time to customer solution and the foundation for Quality as a Service
•    Translated employee requirements into system requirements and wireframe designs, driving improved employee efficiency 
•    Produced 10+ training videos and internal marketing collateral supporting release of 5+ new software features

Jan. 2020 - Jan. 2021

Chromebook Quality Program Manager

•    Collaborated with Lenovo + Google product managers to yield 80% YoY reduction in critical quality issues on Chromebooks
•    Designed and implemented largest beta program in Lenovo's history, preventing over $1M in quality issues by identifying early life failures
•    Traveled to 30 school districts to gain subject matter expertise on user requirements, product usage, and pain points

Oct. 2018 - Jan. 2020

Consumer Quality Engineer 

•    Performed root cause analysis on systemic, safety or other key quality issues as part of a level 3 escalation
•    Developed and carried out solutions for critical situations impacting consumer and education devices
•    Conducted thorough evaluations of new products by incorporating customer feedback and leveraging experience in addressing quality issues, resulting in successful launch of 6 new products

Education

Expected May 2025

Duke University
Executive MBA

Jan. 2019

Stevens Institute of Technology
Master of Engineering in System Engineering

May 2018

Stevens Institute of Technology
Bachelor of Engineering in Mechanical Engineering

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