Resume
Lenovo
2022 - Present
Product Manager, Support Services
• Direct the end-to-end development cycle of 5 service products targeting the commercial, education, and consumer segments, projected to yield $XXX million in revenue over three years
• Conduct extensive customer research and technical analysis to expand Lenovo’s Battery Warranty service, leading to an industry-best attach rate
• Pioneer the industry’s first Reduced Carbon Transport service offering for Fortune 500 companies, delivering a sustainable and expedited method for shipping IT equipment, which garnered XXX million+ news impressions upon launch
• Lead over 20 professionals across marketing, finance, legal, delivery, and more to develop the industry’s first CO2 Offset Repair Program, estimated to generate $XXX million in revenue over three years
• Leverage video production skills to craft Lenovo’s only internal Services Product Management training curriculum, enhancing the effectiveness of the new hire onboarding process
• Overhaul Lenovo’s in-house service sales tool to drive improved time-to-quote and achieve the industry's best attach rate across all server-based services
• Sponsor and mentor university students for their senior capstone project, which involves designing a Fitbit-style application aimed at inspiring consumers to reduce their carbon footprint
2021 - 2022
Senior Engineering Program Manager, Quality Tools
• Collaborated with software engineering to develop quality management system utilized by 1000+ Lenovo employees, leading to a 30% reduction in time to customer solution and the foundation for Quality as a Service
• Translated employee requirements into system requirements and wireframe designs, driving improved employee efficiency
• Produced 10+ training videos and internal marketing collateral supporting release of 5+ new software features
2020 - 2021
Engineering Program Manager, Education Products
• Collaborated with Lenovo + Google product managers to yield 80% YoY reduction in critical quality issues on Chromebooks
• Designed and implemented largest beta program in Lenovo's history, preventing over $1M in quality issues by identifying early life failures
• Traveled to 30 school districts to gain subject matter expertise on user requirements, product usage, and pain points
2018 - 2020
Product Engineer, Education and Consumer Products
• Performed root cause analysis on systemic, safety or other key quality issues as part of a level 3 escalation
• Developed and carried out solutions for critical situations impacting consumer and education devices
• Conducted thorough evaluations of new products by incorporating customer feedback and leveraging experience in addressing quality issues, resulting in successful launch of 6 new products
Education
Expected May 2025
Duke University
Executive MBA
Jan. 2019
Stevens Institute of Technology
Master of Engineering in System Engineering
May 2018