Resume

Lenovo

Led cross-functional teams of 20+ members through the end-to-end development cycle, delivering six service products and enhancements across commercial, education, and consumer sectors, resulting in $XXXM+ projected revenue over three years
Defined product requirements through in-depth technical analysis, contributing to the success of Lenovo's Battery Warranty service with an industry-leading attach rate
Spearheaded sustainability initiatives, including the CO2 Offset Repair Program and Reduced Carbon Transport service, which won multiple industry awards, generated significant revenue, and captured global media coverage
Initiated and developed Lenovo's insurance programs, expanding the Accidental Damage Protection service offering and enhancing customer value propositions
Simplified and relaunched the Data Center support services portfolio, driving towards industry-best attach rates
Enhanced the Lenovo Subscription Platform by building a monthly subscription model, opening a new $XXXM+ revenue opportunity over three years
Mentored future talent through a university-sponsored capstone project focused on developing a consumer app to track carbon footprints

2021 - 2022

Collaborated with software engineering teams to develop a comprehensive quality management system used by over 1,000 technical employees, reducing time to customer resolution by 30%
Gathered and translated employee requirements into detailed system specifications and wireframe designs, driving substantial improvements in employee productivity and overall system usability
Led technical discussions with large enterprise customers, serving as a key representative of Lenovo’s engineering teams
Presented technical roadmaps, product updates, and quality improvements to ensure alignment with customer expectations and business objectives

2020 - 2021

Collaborated with Lenovo + Google product managers to yield 80% YoY reduction in critical quality issues on Chromebooks
Designed and implemented largest beta program in Lenovo's history, preventing $5M+ in quality issues by identifying early life failures
Traveled to dozens of education customers to develop subject matter expertise on product usage, and pain points

2018 - 2020

Led the technical root cause analysis and resolution of OS, firmware, drive and other product issues, optimizing the quality of consumer and education devices
Conducted comprehensive product evaluations, providing design feedback to support the successful launch of six new hardware products
Partnered with cross-functional teams in engineering and quality assurance to drive product improvements, leading to a marked decrease in post-launch quality issues

Expected May 2025

Jan. 2019

May 2018