top of page



2022 - Present

Product Manager, Support Services

•    Direct the end-to-end development cycle of 5 service products targeting the commercial, education, and consumer segments, projected to yield $XXX million in revenue over three years
•    Conduct extensive customer research and technical analysis to expand Lenovo’s Battery Warranty service, leading to an industry-best attach rate
•    Pioneer the industry’s first Reduced Carbon Transport service offering for Fortune 500 companies, delivering a sustainable and expedited method for shipping IT equipment, which garnered XXX million+ news impressions upon launch
•    Lead over 20 professionals across marketing, finance, legal, delivery, and more to develop the industry’s first CO2 Offset Repair Program, estimated to generate $XXX million in revenue over three years
•    Leverage video production skills to craft Lenovo’s only internal Services Product Management training curriculum, enhancing the effectiveness of the new hire onboarding process
•    Overhaul Lenovo’s in-house service sales tool to drive improved time-to-quote and achieve the industry's best attach rate across all server-based services
•    Sponsor and mentor university students for their senior capstone project, which involves designing a Fitbit-style application aimed at inspiring consumers to reduce their carbon footprint

2021 - 2022

Senior Engineering Program Manager, Quality Tools

•    Collaborated with software engineering to develop quality management system utilized by 1000+ Lenovo employees, leading to a 30% reduction in time to customer solution and the foundation for Quality as a Service
•    Translated employee requirements into system requirements and wireframe designs, driving improved employee efficiency 
•    Produced 10+ training videos and internal marketing collateral supporting release of 5+ new software features

2020 - 2021

Engineering Program Manager, Education Products

•    Collaborated with Lenovo + Google product managers to yield 80% YoY reduction in critical quality issues on Chromebooks
•    Designed and implemented largest beta program in Lenovo's history, preventing over $1M in quality issues by identifying early life failures
•    Traveled to 30 school districts to gain subject matter expertise on user requirements, product usage, and pain points

2018 - 2020

Product Engineer, Education and Consumer Products

•    Performed root cause analysis on systemic, safety or other key quality issues as part of a level 3 escalation
•    Developed and carried out solutions for critical situations impacting consumer and education devices
•    Conducted thorough evaluations of new products by incorporating customer feedback and leveraging experience in addressing quality issues, resulting in successful launch of 6 new products


Expected May 2025

Duke University
Executive MBA

Jan. 2019

Stevens Institute of Technology
Master of Engineering in System Engineering

May 2018

Stevens Institute of Technology
Bachelor of Engineering in Mechanical Engineering

bottom of page