Resume
Lenovo
Nov. 2022 - Present
Global Product Manager
Jan. 2021 - Oct. 2022
North America Quality Program Manager
• Work with software engineers to develop a quality management system used by over 1000 Lenovo employees
• Define system requirements and create wireframe design to translate employee requirements to the software engineering team
• Create training videos and other internal marketing to support release of new software features
• Develop Quality teams’ foray into the Everything as a Service model with Quality as a Service
• Represent the Lenovo Product Engineering team to large enterprise customers
• Travel to customer sites to proactively build relationships and reactively address critical issues
• Provide support to sales engineering and technical account managers
• Distill and communicate technical topics to non-technical stakeholders
• Present to executive team on high severity quality issues
Jan. 2020 - Jan. 2021
Chromebook Quality Program Manager
• Collaborated with product managers to drive lessons learned into the development cycle
• Traveled internationally to represent customer pain points on the offering’s definition team as an education subject matter expert
• Worked with Google and other key stakeholders to develop strategic projects designed to reduce Chromebook quality issues, repair time, and response time
• Created the largest beta program in Lenovo history to find early life failures
• Visited over 30 school districts to better understand user requirements, usage, and pain points
• Received the Team Excellence Award for the team's effort on improving Chromebook quality
Oct. 2018 - Jan. 2020
Consumer Quality Engineer
• Performed root cause analysis on systemic, safety or other key quality issues as part of a level 3 escalation
• Developed and implemented solutions for critical situations impacting consumer and education devices
• Evaluated and performed teardowns on new products using insight gained from customer visits and previously resolved quality issues
• Trained internal and external technicians on repair actions for critical quality issues
• Responded to escalations by traveling onsite to perform root cause analysis
• Received the Individual Excellence Award after developing a custom solution to a customer complaint
Education
Expected May 2025
Duke University
Executive MBA
Jan. 2019
Stevens Institute of Technology
Master of Engineering in System Engineering
May 2018