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Nov. 2022 - Present

Global Product Manager

Jan. 2021 - Oct. 2022

North America Quality Program Manager 

•    Work with software engineers to develop a quality management system used by over 1000 Lenovo employees
•    Define system requirements and create wireframe design to translate employee requirements to the software engineering team
•    Create training videos and other internal marketing to support release of new software features 
•    Develop Quality teams’ foray into the Everything as a Service model with Quality as a Service
•    Represent the Lenovo Product Engineering team to large enterprise customers
•    Travel to customer sites to proactively build relationships and reactively address critical issues
•    Provide support to sales engineering and technical account managers
•    Distill and communicate technical topics to non-technical stakeholders

•    Present to executive team on high severity quality issues

Jan. 2020 - Jan. 2021

Chromebook Quality Program Manager

•    Collaborated with product managers to drive lessons learned into the development cycle
•    Traveled internationally to represent customer pain points on the offering’s definition team as an education subject matter expert
•    Worked with Google and other key stakeholders to develop strategic projects designed to reduce Chromebook quality issues, repair time, and response time
•    Created the largest beta program in Lenovo history to find early life failures
•    Visited over 30 school districts to better understand user requirements, usage, and pain points
•    Received the Team Excellence Award for the team's effort on improving Chromebook quality

Oct. 2018 - Jan. 2020

Consumer Quality Engineer 

•    Performed root cause analysis on systemic, safety or other key quality issues as part of a level 3 escalation
•    Developed and implemented solutions for critical situations impacting consumer and education devices
•    Evaluated and performed teardowns on new products using insight gained from customer visits and previously resolved quality issues
•    Trained internal and external technicians on repair actions for critical quality issues
•    Responded to escalations by traveling onsite to perform root cause analysis
•    Received the Individual Excellence Award after developing a custom solution to a customer complaint


Expected May 2025

Duke University
Executive MBA

Jan. 2019

Stevens Institute of Technology
Master of Engineering in System Engineering

May 2018

Stevens Institute of Technology
Bachelor of Engineering in Mechanical Engineering

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