Senior Product Manager, AppleCare
Apple
2025 – Present
- Undisclosed
Product ManagementServicesRepair
Experience
Product Manager, Support Services
Lenovo
2022 – 2025
- Led cross‑functional teams of 20+ through the end‑to‑end development cycle, delivering six service products and enhancements across commercial, education, and consumer sectors.
- Defined product requirements via technical analysis; helped drive an industry‑leading attach rate for Battery Warranty.
- Drove sustainability initiatives including CO₂ Offset Repair and Reduced Carbon Transport (multi‑award winners with global coverage).
- Expanded Accidental Damage Protection with new insurance programs; simplified the data center support portfolio.
- Built a monthly subscription model in the Lenovo Subscription Platform, opening a new revenue stream.
- Mentored talent via a capstone focused on a consumer carbon‑tracking app.
Product StrategySubscriptionGo-To-MarketGrowthSustainability
Senior Engineering Program Manager, Quality Tools
Lenovo
2021 – 2022
- Built a quality management system used by 1,000+ engineers, cutting time‑to‑resolution by ~30%.
- Translated requirements into specs and wireframes; boosted productivity and usability.
- Led technical talks with enterprise customers; presented roadmaps and improvements.
Internal ToolsEnterprise CustomersPublic SpeakingEscalations
Engineering Program Manager, Education Products
Lenovo
2020 – 2021
- With Google PMs, achieved 80% YoY reduction in critical Chromebook quality issues.
- Ran Lenovo's largest beta program; prevented $5M+ in quality issues via early‑life failure detection.
- Conducted field research at dozens of education customers.
ChromebookDevelopmentBeta ProgramsCustomer Research
Product Engineer, Education & Consumer
Lenovo
2018 – 2020
- Owned root‑cause analysis and fixes across OS, firmware, and storage; improved device quality.
- Provided design feedback; supported launches for six hardware products.
- Drove cross‑functional quality improvements post‑launch.
QualityRoot Cause AnalysisClosed Loop Process
Education
Duke University
Executive MBA
May 2025
Stevens Institute of Technology
Master of Engineering in Systems Engineering
Graduate Certificate in Data Visualization
Jan. 2019
Stevens Institute of Technology
Bachelor of Engineering in Mechanical
Engineering
Concentration in Product Design and
Manufacturing
May 2018
Selected Work
Project Andor
Relaunched Lenovo's data center service portfolio; selected as a top project by the Executive Vice President.
CO₂ Offset Accidental Damage Protection
Introduced an industry-first emissions-offset repair program. Garnered positive industry attention.
